TDS

The equipment was returned to TDS after we moved. I called because we received a bill for $535.00, the billing department informed me the bill was for equipment that was not returned.

I provided a tracking number and was told this would be corrected. That was November. In January I received a call from Stark Collections for a bill owed TDS of $535.00. I called TDS again, with the tracking number of the equipment returned, after several hours I was called and told that they located the equipment and this would be corrected.

Fast forward to March 15th and another call from Stark Collections, and another call to TDS, this time I was told they will remove the equipment charge of $484.00 but I owe for a early disconnection charge to stark company. This should have never gone to a collection agency to begin with, but now I owe a collection agency $50.00 for a early termination fee that I am just finding out about!!!

Horrible company. DO NOT USE.

I returned my equipment on 2/2/2023 and have not received my refund back and every time I call the TDS Company I keep getting the run around and as to when my refund check will come in the mail. I feel this is uncalled-for since it has been over 30 days since I returned the equipment.

I went to their web site and pulled their refund policy and there is nothing in the refund policy on line about how long it will take to get your refund back. I feel if I was aware of how long it would take to get my refund back I would of never paid the last bill until I returned the equipment back.

I also feel that they are holding my money and don't understand why. I have now reported them to the Consumer Protections Division of the Attorney General Office as well.

And I've used Xfinity. If you think they're bad, try TDS!

Today my internet just disappeared, so I figured it was an outage and went about my day. 8 hours later, I called to see what was happening. I was connected with a "technician" that said she would look into it and call back. 30 minutes later, I call again after not hearing anything.

I proceeded to be transferred 5 times to find out that my auto-payment failed and I never heard anything. The person on the phone proceeded to belittle me for not paying, before I put my foot down and demanded that my services be reinstated, in full. He then "talked to his supervisor" about it, and I was told everything would be turned back on... After 48 hours.

I work remotely and can't afford to take 48 hours off because some incompetent ISP can't even manage to take payments correctly.

To review: through no fault of my own, I spent 8 hours without internet, was tossed around their call center, belittled, and threatened with loss of the introductory rate. All because their bill payment system messed up.

If I were allowed to have any other ISP in my building, I would never think of dealing with them again.

Now I get to talk to my leasing office about removing their monopoly. Cheers!

They play the bait and switch.. tell they can come and fix the issue, when they get to your home they say it will be $60 per hr and materials..and they leave, later after 5?call you find out that the order was not clear, the sales person lied to you, the supervisor is a jack *** and after all they took your money and you are screw with bad cable company call from local os and he is so incompetent that the nots on the record that have been read to you during 5 phone call, he lies to say you refused to pay..no his stupid employee left before anything was said.

He then said he did not have the cables, and. If his tech left at 825 am.

Them why close the work our at 1:40sound to me that is a lie,,what do you expect the customer service people are in the Bahamas, not in the USA. I will say its time to go to another company

I am going thru a similar situation with TDS in Meridian Idaho. I signed up 16 months ago with a promise of service in 3 months.

after several promises of new dates, I was told sometime in 2023. I requested a refund of my $25 deposit. I have now called 7 times in 6 weeks spending a minimum of 45 minutes on the phone(hold), then receiving more promises of a refund on the way. Yesterday I was told to call Northlane to follow up on my Prepaid Card.

I called, they have no record of me and to call TDS back.

Worse customer service I have ever seen. If this is how they treat potential customers how in the world do they treat current ones?

Do not go anywhere near TDS Fiber.

I signed up for TDS fiber optic internet and home telephone 3 years ago. At that time, I had to give a $25 deposit to "GUARANTEE" pricing when service finally did arrive.

Well, three years of lame excuses later, the fiber optic cabling finally did get installed, and when it came time to sign up for internet and home telephone service, I was told "Oh NO SIR, we cannot give you THAT pricing any more". So I asked for my $25 "holding fee" back, and was sent email after email after email saying my refund was being processed and I should receive a check in 7 business days. THAT was FIVE MONTHS AGO and still no refund. So I made the mistake of calling their "customer service" phone number and got someone who could hardly speak English.

After explaining everything over and over and over and over and over, I was told that it takes 90 DAYS to process a refund.

Funny, but the last email I got from a "direct sales" person at TDS said he was going to take personal ownership of my problem, that my refund was already processed, and I should be receiving it within 7 business days.

There is a big difference between 7 and 90 days. But wait - it gets even better.........the representative on the phone today told me my refund wasn't going to be in the form of a check, it was going to be a $25 gift card. WHAT? Completely unacceptable.

Those gift cards have a teensy tiny little message printed way way down on the front bottom that says "promotional". These cards have a very early expiration date, and are sent out to customers in the hopes that they put them in their wallets and forget about them, and by the time they are remembered, they have expired and the customer is out and the processing company keeps the money.

I told the person with the horrible accent today that I wanted a CHECK, a gift card was completely unacceptable, and I wanted my check within the week. Writing this review here is just my first step in letting people wherever I can know how poorly I was treated at TDS. If they treat people who aren't even customers yet this horribly, I can't imagine how bad it would be if they had to solve a problem for an existing customer.

Horrible. Poor. Unacceptable.

How card can it be for someone at a supposedly big telecommunications company to cut a lousy $25 check and mail it out? I would BET it cost less than having one of those miserable gift cards made.

I called them because I am behind in my bill and let them know that I will catch it up

Dec. 17th.

Never expecting that she would be so nice about getting me turn back on that day. She told me what to expect with my billing and what I had to do. She stated that the service will be on by the end of the day. My boss came in and I told him that the service will be restored by the end of the day.

I even call back and another lady reassured me that it will be turned on by the end of the day and my boss; hear it too.

I wait until 8 PM than I call again. The lady that answer told me it be on by the end of the day or in the mourning. It got to be mourning and still nothing. So I called again.

This time I got a guy who stated that I had to pay 60.00 to get it on.

No one ever said anything about 60.00 until him. I replay the recording of the conversation and no where in that conversation was there a mention of 60.00.

He was hateful and stated it will not be turn on until I pay the 60.00.